500 Internal Server Error

Something went wrong

Code: internal_error
Status: 500 Internal Server Error
Type: https://errors.clavian.io/internal-error

What it means

The API failed while handling the request, and nothing the request would have changed was kept. It is safe to send again, with the same Idempotency-Key where the endpoint takes one.

What to do

Retry once after a short wait. If it keeps failing, show the requestId so the person can quote it to support: it identifies this request in the API’s logs and traces.

Example

The API answers with status 500 and this body, as application/problem+json. A detail may be added, saying what went wrong this time; it is for people, and changes.

{
  "type": "https://errors.clavian.io/internal-error",
  "title": "Something went wrong",
  "status": 500,
  "code": "internal_error",
  "requestId": "req_01k5znw4hmfay8vvr14d2pf2db"
}

Endpoints that return it

101 endpoints in the OpenAPI document name it among their answers.

All 101 endpoints

GET /v1/files/{fileId}Fetch a private file through its signed URL
GET /v1/helloHello world
GET /v1/hq/auditThe platform audit log
POST /v1/hq/audit/exportExport the platform audit log as CSV
GET /v1/hq/brandRead the brand configuration, as HQ edits it
PUT /v1/hq/brandChange the brand values HQ sets
GET /v1/hq/organizationsEvery organisation on the Platform, newest first
POST /v1/hq/organizationsCreate an organisation, and invite its owner
GET /v1/hq/organizations/{organizationId}Read one organisation’s record
POST /v1/hq/organizations/{organizationId}/owner-invitationsInvite an owner to an organisation that has none
GET /v1/hq/organizations/{organizationId}/settingsRead one organisation’s settings, as HQ
PUT /v1/hq/organizations/{organizationId}/settingsSet, lock or unlock an organisation’s settings, as HQ
PATCH /v1/hq/organizations/{organizationId}/venues/{venueId}/listingSet a venue’s discovery flags
GET /v1/hq/playersSearch every player on the Platform
GET /v1/hq/players/{playerId}One player’s platform record
POST /v1/hq/players/{playerId}/banBan a person from the Platform
POST /v1/hq/players/{playerId}/unbanLift a person’s platform ban
GET /v1/hq/settingsRead the platform defaults and locks
PUT /v1/hq/settingsChange platform defaults and locks
GET /v1/hq/venuesEvery venue on the Platform
POST /v1/invitations/acceptJoin the staff with an invitation link
PATCH /v1/meChange your own profile: marketing, and your email address or phone number
GET /v1/me/accessWhat you may do: in an organisation, at a venue, or on the platform
GET /v1/me/consentsWhat you have agreed to
POST /v1/me/consentsAccept a new version of the terms or the privacy policy
POST /v1/me/contact-verificationFinish changing your email address or phone number, with the code sent to it
GET /v1/me/organizationsThe organisations you are on the staff of
GET /v1/me/sessionsWhere you are signed in
DELETE /v1/me/sessions/{sessionId}End one of your sessions
GET /v1/me/venuesThe venues you work at
GET /v1/metaThe brand configuration and feature flags
GET /v1/notifications/prefsYour notification preferences
PUT /v1/notifications/prefsChange your notification preferences
GET /v1/organizations/{organizationId}/auditThe organisation’s audit log
POST /v1/organizations/{organizationId}/audit/exportExport the organisation’s audit log as CSV
POST /v1/organizations/{organizationId}/filesStart an upload
GET /v1/organizations/{organizationId}/files/{fileId}Read a file
POST /v1/organizations/{organizationId}/files/{fileId}/completeFinish an upload
GET /v1/organizations/{organizationId}/invitationsInvitations sent, newest first
POST /v1/organizations/{organizationId}/invitationsInvite someone to the staff, by phone or by email
DELETE /v1/organizations/{organizationId}/invitations/{invitationId}Withdraw an invitation
GET /v1/organizations/{organizationId}/membersThe organisation’s staff
PUT /v1/organizations/{organizationId}/members/me/pinSet or change your own staff PIN at a venue
GET /v1/organizations/{organizationId}/members/shared-deviceThis counter device: who holds it, and who can unlock it
POST /v1/organizations/{organizationId}/members/shared-deviceTurn this device into a shared counter device
POST /v1/organizations/{organizationId}/members/shared-device/lockLock this counter device
GET /v1/organizations/{organizationId}/members/{memberId}One member of the staff
DELETE /v1/organizations/{organizationId}/members/{memberId}Take someone off the staff
DELETE /v1/organizations/{organizationId}/members/{memberId}/pinReset a member’s staff PIN at a venue
PUT /v1/organizations/{organizationId}/members/{memberId}/roleGive a member a different role
PUT /v1/organizations/{organizationId}/members/{memberId}/statusSuspend a member, or reinstate one
POST /v1/organizations/{organizationId}/members/{memberId}/unlockUnlock this counter device as a member, with their PIN
PUT /v1/organizations/{organizationId}/members/{memberId}/venuesChange which venues a member works at
GET /v1/organizations/{organizationId}/playersSearch the organisation’s players
GET /v1/organizations/{organizationId}/players/{playerId}One player, as this organisation sees them
PATCH /v1/organizations/{organizationId}/players/{playerId}Add, edit or remove notes and tags
POST /v1/organizations/{organizationId}/players/{playerId}/banBan a player from every venue of the organisation
GET /v1/organizations/{organizationId}/players/{playerId}/bansA player’s bans in this organisation, reasons included
GET /v1/organizations/{organizationId}/players/{playerId}/id-checksA player’s ID checks at this organisation
POST /v1/organizations/{organizationId}/players/{playerId}/id-checksRecord a staff document ID check
GET /v1/organizations/{organizationId}/players/{playerId}/id-checks/{idCheckId}/photoView an ID check’s photo
GET /v1/organizations/{organizationId}/players/{playerId}/ordersThe player’s orders here
GET /v1/organizations/{organizationId}/players/{playerId}/passesThe player’s passes here
GET /v1/organizations/{organizationId}/players/{playerId}/pointsThe points the player earned here
GET /v1/organizations/{organizationId}/players/{playerId}/sessionsThe player’s sessions here
POST /v1/organizations/{organizationId}/players/{playerId}/unbanLift a player’s organisation ban
GET /v1/organizations/{organizationId}/players/{playerId}/walletThe player’s wallet statement here
GET /v1/organizations/{organizationId}/rolesEvery role: the built-in ones and the custom ones
POST /v1/organizations/{organizationId}/rolesMake a custom role
GET /v1/organizations/{organizationId}/roles/{role}One role: its permissions and its limits
PUT /v1/organizations/{organizationId}/roles/{role}Change a custom role’s permissions
DELETE /v1/organizations/{organizationId}/roles/{role}Delete a custom role
PUT /v1/organizations/{organizationId}/roles/{role}/limitsSet the limits a role carries
GET /v1/organizations/{organizationId}/scope-probesList the organisation scoping smoke rows
POST /v1/organizations/{organizationId}/scope-probesWrite an organisation scoping smoke row
GET /v1/organizations/{organizationId}/scope-probes/{scopeProbeId}Read one organisation scoping smoke row
GET /v1/organizations/{organizationId}/settingsRead the organisation’s settings screen
PUT /v1/organizations/{organizationId}/settingsChange the organisation’s settings
GET /v1/organizations/{organizationId}/venuesList the organisation's venues
POST /v1/organizations/{organizationId}/venuesCreate a venue
GET /v1/organizations/{organizationId}/venues/{venueId}Read a venue
PATCH /v1/organizations/{organizationId}/venues/{venueId}Edit a venue
POST /v1/organizations/{organizationId}/venues/{venueId}/archiveClose a venue for good
GET /v1/organizations/{organizationId}/venues/{venueId}/floor-planRead one floor’s plan
PUT /v1/organizations/{organizationId}/venues/{venueId}/floor-planSave one floor’s plan
POST /v1/organizations/{organizationId}/venues/{venueId}/players/{playerId}/banBan a player from one venue
POST /v1/organizations/{organizationId}/venues/{venueId}/players/{playerId}/unbanLift a player’s ban at one venue
GET /v1/organizations/{organizationId}/venues/{venueId}/settingsRead a venue’s settings screen
PUT /v1/organizations/{organizationId}/venues/{venueId}/settingsChange a venue’s settings
GET /v1/organizations/{organizationId}/venues/{venueId}/station-classesList a venue's station classes
POST /v1/organizations/{organizationId}/venues/{venueId}/station-classesCreate a station class
PATCH /v1/organizations/{organizationId}/venues/{venueId}/station-classes/{classId}Edit a station class
GET /v1/organizations/{organizationId}/venues/{venueId}/zonesList a venue's zones
POST /v1/organizations/{organizationId}/venues/{venueId}/zonesCreate a zone
PATCH /v1/organizations/{organizationId}/venues/{venueId}/zones/{zoneId}Rename or recolour a zone
GET /v1/public/venuesFind venues
GET /v1/public/venues/{slug}A venue page
POST /v1/realtime/tokenA realtime token for the socket: as a member of an organisation, or as the player
POST /v1/station/sign-in/passwordSign a player in at a kiosk with an email address or username and a password
POST /v1/station/sign-in/phoneSign a player in at a kiosk with a phone code
POST /v1/station/sign-in/phone/codeSend a sign-in code to a phone, from a kiosk